Members

Your Medi-Cal benefits must be renewed at least annually. Watch for a notice about your Medi-Cal renewal. Complete your renewal online at benefitscal.com, or return the renewal form you receive from your local Medi-Cal office. Don't lose your Medi-Cal benefits; make sure to complete the renewal before the due date printed on the notice. For any questions about your Medi-Cal benefits and/or coverage, visit benefitscal.com or call the Department of Public Social Services nearest you.

How can we help you?

Member Resources

AHN knows that your well-being extends beyond visits to the doctor’s office. Here are some resources to help navigate through the healthcare experience.

Know Your Rights

AHN Member Rights and Responsibilities

AHN Notice of Privacy Practices

Notice of Non-Discrimination

Notice To Members About Health Choices

Access to Care

Getting Care During a Disaster

Timely Access to Care

Care in your Language

You have the right to care in your language, as well as American Sign Language. You can get these services 24 hours a day, seven days a week. Ask your provider for care in your language. You can also ask your health plan directly for interpreting or translation services, information in your language or another format such as large print or audio, or auxiliary aids and services. Call –

Blue Shield of California Promise Health Plan
1-800-605-2556 (TTY 711)
Language help and interpreter services | Blue Shield of CA Promise Health Plan (blueshieldca.com)

CalOptima Health
1-888-587-8088 (TTY 711)
Interpreter Services (caloptima.org)

Health Net of California, Inc.
1-800-675-6110 (TTY 711)
Language assistance | Health Net of California, Inc. (healthnet.com)

L.A. Care Health Plan
1-888-839-9909 (TTY 711)
Interpretation & Translation | L.A. Care Health Plan (lacare.org)

Molina Healthcare
1-888-665-4621 (TTY 711)
Language Assistance Services | Molina Healthcare (molinamarketplace.com)

Evaluation of New Technology

At AltaMed Health Network, Inc. (AHN), we stay updated on the latest changes and advances in health care. We assess and evaluate new medical technologies and new applications of existing technologies that can improve the health outcomes, health care quality, reduce the cost of healthcare, or improve member satisfaction. We decide whether to adopt new technology after a careful review of scientific materials and information from governmental agencies and health care professionals. Members and Providers can contact AHN for assistance in requesting their Health Plan to review new technology.

Nurse Advice

You have the option to speak with an Advice Nurse. Advice nurses are registered nurses who have special training to answer your questions about health problems and help you decide how to manage minor illnesses. You can contact your health plan’s nurse advice line 24 hours a day, 7 days a week, at:

Blue Shield of California Promise Health Plan
1-800-605-2556 (TTY 711)

CalOptima Health
1-844-447-8441 (TTY 1-844-514-3774)

Health Net of California, Inc.
1-800-675-6110 (TTY 711)

L.A. Care Health Plan
1-888-839-9909 (TTY 711)

Molina Healthcare
1-888-665-4621 (TTY 711)

Note: You do not need to speak with an Advice Nurse before calling 911 or going to the Emergency Room.

IF YOU ARE HAVING A MEDICAL OR MENTAL HEALTH EMERGENCY, CALL 911 OR GO TO THE EMERGENCY ROOM NEAR YOU!

Member Tools

Here to support you with a variety of resources
and tools to help you navigate your health journey:

Fraud, Waste and Abuse

Grievances and Appeals

AHN Website Privacy Policy